To place an order online, please follow the following steps: Go to our shop menu > click on the product you want to order > choose the preferred size, color and fabric > click “add to cart” > review your cart > click “check out”
To cancel an order, please contact our customer support and one of our agents will cancel your order.
Our customer support is available for your assistance everyday between 10 am and 10 pm. To contact our customer support, please send us at whatsapp on Phone: +20 155 695 4235, or send us a message on our official Facebook or Instagram pages.
Please contact customer support to arrange a replacement at your convenience.
We’re really sorry to hear that your item arrived damaged. Please rest assured, we’ll make this right for you. Kindly share a photo of the issue, and the problem will be resolved within 24 hours with a replacement or refund.
Soulia supports Cash on Delivery (COD) and mobile payment options.
Delivery takes 3–7 business days. Please note that some products may take longer as they are handmade. You’ll be informed of the estimated delivery time after placing your order.
Yes, order tracking is available. Just ask us and we’ll send you a tracking link.
At Soulia, we are constantly improving our service model to ensure the best experience for our customers.